• CONFIDENTIAL

Customer Service Officer

Provide excellent customer support through various channels, including phone, email, and chat. 2. Address customer inquiries, complaints, and issues in a timely and professional manner. 3. Maintain a high level of knowledge about company products, services, and policies to assist customers effectively. 4. Assist customers in locating various landmarks, attractions, and businesses within Abu Dhabi city. 5. Provide accurate and detailed information about local transportation options, including taxi services, public transportation, and driving directions. 6. Collaborate with team members and other departments to resolve complex customer issues. 7. Document customer interactions and feedback for analysis and improvement purposes. 8. Stay updated with the latest trends, policies, and events happening in Abu Dhabi city to provide relevant information to customers.